The Challenge:

The global enterprise operated offices across London, Frankfurt, Hong Kong, Dubai, and Singapore, with connectivity managed through a single MPLS provider and localised DIA at each branch. Limited visibility, poor service delivery from the MPLS carrier, and lack of redundancy left the organisation vulnerable when technical issues arose. Days before the CEO's scheduled company-wide broadcast from Frankfurt, quality testing revealed severe degradation across all subscriber locations. Despite ongoing escalation with the MPLS provider, no resolution was reached, and the broadcast, critical for maintaining stakeholder confidence, was at risk of failure.

The Solution:

Netlogic responded immediately upon engagement, conducting synthetic test measurements that identified the root cause: a fault at the Frankfurt MPLS provider point of presence. Rather than waiting for the incumbent to resolve the issue, Netlogic designed a tactical overlay across the existing DIA infrastructure to bypass the faulty path and facilitate the broadcast. The overlay was deployed rapidly, validated through end-to-end testing, and monitored throughout the event. Simultaneously, Netlogic liaised directly with the MPLS provider to oversee permanent remediation, ensuring accountability and validating resolution on the client's behalf.

The Outcome:

The CEO broadcast proceeded without incident, maintaining business continuity and safeguarding corporate reputation. Within days, the underlying MPLS issue was resolved under Netlogic's oversight. Following this engagement, Netlogic conducted a full technology and service review across all satellite offices, ultimately becoming the organisation's partner of choice for global connectivity management, regional operations support, and strategic technology alignment.